“From customer service to complex banking tasks” DeepBrain AI implements AI human technology in KB Kookmin Bank


– Contactless advice tailored to the COVID-19 situation and significantly reduced waiting times

– Provides information on financial products, branch information, weather and instructions on how to use banking equipment in the branch

– Maximize user experience with natural gestures like hand gestures and head nods

SAN MATEO, California., February 4, 2022 /PRNewswire/ — DeepBrain AI, an artificial intelligence (AI) company, announced on March 28th that it signed a technology supply agreement with KB Kookmin Bank, a leading financial firm, and implemented Korea’s first kiosk-type “AI banker” and officially launched this month.

Image of an AI banker in a kiosk installed in the Donam-dong branch of KB Kookmin Bank. (PRNews photo/DeepBrain AI)

Since March last year, DeepBrain AI has been working closely with AI bankers to improve features and boost performance by piloting AI bankers in the AI ​​Experience Zone at KB Kookmin Bank’s headquarters in Yeouido. As a result, he managed to commercialize human-based AI kiosk products for the first time in Korea, which attracted great attention in both the IT industry and the financial sector.

DeepBrain AI’s AI Human technology is a solution that creates a virtual human that can communicate interactively in real time. It implements AI capable of communicating directly with users by fusing speech synthesis, video synthesis, natural language processing, and speech recognition technologies. As a technology that can realize a full contactless service in various fields, banks have the effect of providing safe advisory service to customers who prefer non-face-to-face contact according to the COVID-19 situation, thereby shortening the customers’ waiting time for faster response .

First, the AI ​​banker greets customers when they arrive at the kiosk and answers their questions. All answers go through the process of deriving optimal information based on KB-STA, a financial language model developed by KB Kookmin Bank and delivered to clients via the video and voice of the AI ​​banker powered by the AI ​​technology of DeepBrain AI implemented.

In particular, it is possible to guide how to use peripherals such as STM (Smart Automated Machine), ATM (Automated Machine) and pre-writing service, introduce financial products, and guide the location of the kiosk installation point. In addition, it is filled with information about life’s comforts such as financial common sense, today’s weather, and surrounding amenities.

In addition, in idle mode, the AI ​​banker can use natural gestures such as moving hands, nodding and tidying up clothes during the conversation to maximize the user experience from the customer’s point of view. It is also possible to recognize people through the front camera, so if a customer leaves their seat, the kiosk will automatically close as a thank you.

This time, KB Kookmin Bank’s AI banker modeled and implemented a male and a female model, leveraging their actual audio and video data. For clothing, the main colors of KB Kookmin Bank are yellow and gray so that the brand image can be recognized by customers when using the kiosk.

DeepBrain AI CEO Eric Jang said: “The AI ​​banker has endless possibilities that can be used for customer service in the future with a variety of devices such as mobile devices and kiosks. Based on the recognized AI technology and business value of DeepBrain AI, we will continue to explore these business avenues so it can be applied to more diverse domains.”



Comments are closed.