Hazel Freedman, 73, lost Â£ 400 on bail and had no idea when she could see her family in Germany due to a computer glitch, which meant her Covid vaccinations were missing from her NHS Scotland record.
Hazel received her two Covid shots at an NHS primary care clinic in Pudsey, West Yorkshire, in January and March after being forced to live with her partner in Leeds due to lockdown restrictions.
When Hazel returned to her home in Newton Mearns, East Renfrewshire, she was unable to upload the details to her NHS Scotland record, making it impossible to obtain a certificate of vaccination status required for international travel.
Hazel, who owns a jewelry store, was scheduled to take her partner on a Channel Island cruise in August but was forced to cancel as passengers had to show proof of vaccination to board – and lost a Â£ 400 security deposit as a result. Helplines on either side of the border were unable to resolve the problem, which appears to be related to the inability to upload the Pudsey Clinic records to the English database because their Scottish NHS number was not recognized.
On Monday (Aug. 2), the practice manager at Hazel’s General Practitioner in Clarkston, East Renfrewshire said she had received new information suggesting that she could update her GP record but was still unable to provide the one required for a vaccination certificate Update database.
She was now advised to hire an English family doctor to solve the problem – which would result in the loss of the Scottish doctor she had had for the past 30 years.
Hazel now admits that she “bursts into tears” because she has no idea when she can fly to Berlin to visit her three grandchildren.
Hazel said, âThe cruise ship won’t let me go with what I have.
âWhat was suggested to me was that I get an NHS England GP instead, lose my Scottish doctor who I’ve had for over 30 years, and then a few months later they get me an NHS England number and upload the vaccine information that way high. “That’s ridiculous.
âIn the end I keep crying because I have three grandchildren who all live in Berlin, are all under 12 and I can’t see them.
“So I’m still stuck.”
Following other concerns related to people vaccinated in England who cannot verify their status in Scotland, the Scottish government has signed a Â£ 600,000 contract with Netcompany to replace the current paper-based certificates with a digital app starting next month . Netcompany is the IT company behind the Danish Coronapass and it is unclear whether the app will solve the underlying problems with incorrect or missing patient data when the information comes from the same centralized database.
Government officials are considering whether proof of vaccination is required to enter some domestic locations as well as travel abroad.
A spokesman for the Scottish Government said: âWe are working flat out to reconcile vaccination protocols from different nations in the UK and we have put in place a data exchange process between England and Scotland.
“Any suspected problems in a person’s Covid vaccination record should be reported to the vaccination status hotline on 0808 196 8565. All errors will be resolved as soon as possible.”