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The recognition confirms the company’s continued commitment to the channel partner ecosystem
SAN FRANCISCO – (BUSINESS WIRE) – Observe.AI, a leader in contact center AI, announced today that CRN®, a brand of The Channel Company, has added Observe.AI to the list of Emerging Vendors 2021 in the Cloud category. This annual list honors new and emerging technology providers who have demonstrated their commitment to innovation and growth within the larger IT channel. The companies on the list – every six years or younger – are selected in eight different categories: Cloud, Data Center, Security, Big Data, Mobility, Internet of Things (IoT), Storage and Networks / Unified Communications.
Born in the cloud, Observe.AI transforms the customer experience and improves agent performance by helping top brands analyze 100% of interactions, extract actionable sentiment and interaction insights, and streamline workflows. With Observe.AI, companies transcribe every interaction with high accuracy and coach agents, while at the same time getting full insight into their customer service.
The channel ecosystem is critical to continued leadership in contact center AI, and CRN’s recognition follows a year of expansion that saw a 300% increase in revenue, a $ 54 million Series B funding round, and recruiting new channel employees for empowerment included programs. Notable new hires include industry veteran and now Channel Vice President Jon Heaps, Regional Vice President of Channel, Samantha Nelson, and Head of Alliances, Jay Acosta. The company now has agreements with five US-based master agents including Telarus, Avant, Intelisys, and Peakview, as well as dozens of channel partners including AWS, Microsoft, Five9, Talkdesk, and UJet.
“We are very pleased to have been recognized by CRN as an emerging provider in the cloud category,” said Heaps. “We see this as proof of our innovative approach to providing AI-powered technology to transform the contact center. Partners play a key role in delivering these solutions and we look forward to expanding and strengthening our program. ”
“The digital transformation requires meaningful human touches that are enhanced, supported and automated by Contact Center AI. We are building a first-class channel ecosystem and expanding our alliances with leading contact centers as service providers, system integrators, business process outsourcers and strategic technology partners. ” bring the latest AI-powered customer sentiment analysis, QA and coaching to market. CRN’s recognition shows that we are taking the right steps to help our partners modernize their offerings and increase their bottom line, “added Acosta.
With a profound understanding of the unique needs of the IT industry, technology providers included on the CRN 2021 Emerging Vendors List enable solution providers to address complex IT market challenges, increase overall sales and provide customer-oriented solutions that ensure IT continued success of the canal well into the future.
“The CRN 2021 Emerging Vendors List honors forward-thinking technology providers who are redefining the success of IT channels by focusing on innovative products that help customers meet complex and ever-changing IT needs,” said Blaine Raddon. CEO of The Channel Company. “Solution providers looking for the latest innovative technologies can count on the list of emerging vendors as a trustworthy resource.”
The list of CRN 2021 Emerging Vendors will be published in the August 2021 edition of. presented CRN magazine and online at www.CRN.com/EmergingVendors.
Observe.AI, a leading provider of contact center AI, transforms the customer experience and improves agent performance by helping top brands analyze 100% of interactions, extract actionable sentiment and interaction insights, and streamline workflows. With Observe.AI, companies transcribe every interaction with high accuracy and coach agents, while at the same time getting full insight into their customer service. Observe.AI brings the power of agent support, automatic speech recognition and natural language processing (NLP) to modern contact centers and their frontline teams.
More than 160 customers and partners trust Observe.AI, including National Debt Relief, Root Insurance, Alcon Laboratories and Pearson. Observe.AI is headquartered in San Francisco with an office in Bangalore, India, supported by Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures and Y-Combinator.
About The Channel Company
The Channel Company enables groundbreaking IT channel performance with our dominant media, appealing events, competent advice and training as well as innovative marketing services and platforms. As a channel catalyst, we connect and strengthen technology providers, solution providers and end users. With more than 30 years of unparalleled channel experience, we draw on our in-depth knowledge to develop innovative new solutions for constantly changing challenges in the technology market. www.thechannelco.com
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© 2021 The Channel Company, LLC. CRN is a registered trademark of The Channel Company, LLC. All rights reserved.
Channel company contact:
The canal company
Observe.AI media contact
Marketing Director Lindsey Plocek, [email protected]