IEC Telecom presents communication solutions for remote workers – SatNews


With an increasing number of companies operating units in remote areas, connectivity is critical to ensure process efficiency and continuity, as well as the safety of field workers. Innovations in satellite technology and digitization are giving these remote communities access to resources that is almost comparable to well-connected urban areas.

The Covid-19 pandemic has made even more clear how intrinsic satellite connectivity has become to the way we do business, live and communicate with others. From port closings and restrictions on movement to a high need for constant connectivity and the ability to exchange large amounts of data, digitization has enabled easy access even in areas that are not served by GSM services.

This constant connectivity requires competent maintenance, optimized control systems and cost-efficient logistics. Remote maintenance technologies are at the core of our evolving business environment and help optimize capital investments in hardware and save the costs and complex logistics associated with dispatching technicians to remote locations. As this demand grows, the global remote monitoring and control systems market is expected to reach $ 135,190.5 million by 2027, an annual growth rate of 10.3%.

Remote maintenance and control provide real-time monitoring of a company’s assets and help keep costs down. You cannot expect to remain competitive in today’s business environment without remote maintenance technology, “said Nabil Ben Soussia, CEO Asia, Middle East & CIS, IEC telecommunications group. “Sending a technician to physically examine and fix a problem comes with costly logistics and expenses like fuel, insurance, and inherent labor costs that can add up quickly. It is much more effective to use remote systems that work in low bandwidth environments and are extremely easy to use,” he added.

Offering virtual support to remote units, OneAssist is an optimized, hands-free video solution designed with the specific needs of remote workers in mind. Field workers can share snapshots of ongoing problems on site, receive live technical support from land experts, and easily access all of their organizations’ knowledge resources over a secure communications link.

OneAssist is perfect for remote collaboration with video and audio calls with multiple participants. It is easily accessible via a high resolution display on a sturdy head unit that attaches to a helmet. This hands-free approach saves the time field workers or technicians spend reading a printed manual, and nearly 80% of problems can be resolved quickly with such remote access“, Advised Mr. Soussia.

Developed as part of the new OptiConnect Suite from IEC Telecom, OneAssist is powered by DigiGone and is an incredible communication solution, no matter how remote the region may be. Fully geared towards visualizing IoT data, it offers unmatched noise cancellation and speech recognition in noisy areas, ensuring operational efficiency and the safety of remote workers.

The OptiConnect Application portfolio includes OneHealth, a portable digital telemedicine kit; OneMonitor, video surveillance software with advanced remote access; and A team, an application for video conferencing. These state-of-the-art solutions are specially optimized for remote locations and enable cost-effective connectivity around the globe.

Remote maintenance technologies such as OneAssist can improve system life by 20% and save up to 40% of the costs of conventional installations. In addition, remote maintenance is more sustainable, efficient and effective to ensure business continuity under unpredictable and constantly evolving circumstances,” Mr. Soussia said.

As the need and ability to reach remote locations worldwide increase, integration with IEC Telecom’s OneAssist will provide cost-effectiveness and life-saving solutions to the customers we serve. Minimizing risk, providing reliable access and improving the reach of our customers are the focus of our solutions. We are excited and proud to work with IEC to deliver on this promise“, lock Michael Dunleavy, President at DigiGone.


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